SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sportissimo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportissimo.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Though it took too long I came
It took 15 days to reach Spain. Very fast. The bikini is as described! It is lined inside, has removable casseroles and comes with hygienic sticker. I normally use the S, but following the indications of the measures, I bought an M and it fits perfectly. Beautiful. Thank you
I just got it from covi c's late. I like it. I recommend it.
Excellent quality, color as in the photo, size M on the hips 100 cm slightly passed them (but I took for my sister, she approached). Sent the order quickly, in Odessa came in 15 days. Seller recommend
Took the size more than wear in life. you can make a mix with other swimsuit
Great swimsuit! I liked it) on me size M, my parameters 90/69/97, height 158 cm, weight 54 kg:-sat perfectly) the top is not wow, the chest does not tighten, (after childbirth/feeding), but overall good and quality! Briefs cool-fit high, because of them was bought again)) but the top I did not like, does not go for my chest)
The swimsuit perfectly hides shortcomings. Swimwear even just above the waist at a height of 172. She keeps her chest perfectly. The fabric is very dense, stretches perfectly. There's lining. There are tabs in the chest that can be removed if desired. The quality is very high. The swimsuit looks expensive. It has excellent chest support and perfectly emphasizes the waist. Hides excess volumes in the balder area. On 88 - 60 - 92 and chest 3,5 suited perfectly in size m
Excellent product! I Am very satisfied, had to give some stitches on top because leave breasts kind outside, but after the dots, was perfect!
Great swimsuit, very beautiful and high quality
Everything is like the picture, but me and S is great, so it sits not very, swimwear on the skinny look so themselves, but all their tastes. And the swimsuit itself is bright, beautiful. And I would push up, but who does not have such problems, then great). Parameters 86 х62х88